Help & Policies

Transparency Center

Last updated: June 2026

We believe a safe marketplace must also be an open one. The Transparency Center summarises how we moderate content, enforce our policies and protect our community.

100%

Verified sellers

KYC-checked before going live

< 48h

Avg. report response

for valid notices

24/7

Listings reviewed

automated + human moderation

14-day

Buyer protection

returns on eligible items

Figures shown are indicative programme commitments. Detailed periodic transparency reports are available to regulators on request.

01Content moderation

We combine automated detection with human review to identify illegal content, unsafe products and policy breaches. Actions range from listing removal to account suspension, always with a statement of reasons and a right to appeal.

02Handling of notices

Reports submitted via our Disputes & Reports and IP Violation portals are triaged by severity. Urgent safety issues are escalated immediately.

03Cooperation with authorities

We respond to lawful requests from regulators and law-enforcement bodies and provide points of contact under the EU Digital Services Act and UK Online Safety Act.

04Advertising transparency

This site may display advertising served by Google AdSense. We clearly distinguish ads from editorial and marketplace content.