Return & Refund Policy

Under the EU Consumer Rights Directive you may cancel most orders within 14 days of receiving your goods, without giving any reason. Perishable food items, personalised products and opened hygiene or beauty products are excluded where permitted by law.

Items must be unused, in their original packaging and in a resalable condition. Please include your order reference so the seller can process your return quickly.

Open your Account → Orders, select the order and choose Request return. You can also raise a case through our Disputes & Reports portal if the item is faulty, damaged or not as described.

Once the seller receives and inspects the returned item, approved refunds are issued to your original payment method within 14 days. Shipping costs for faulty or incorrect items are refunded in full; for change-of-mind returns, return postage may be at your expense.

If an item is defective or does not match its listing, you are entitled to a repair, replacement or full refund at no cost to you. Report it within 30 days for the fastest resolution.

Our team is here for you via the Customer Service centre or the Contact page.