Help & Policies

Integrity & Compliance

Last updated: June 2026

Trust is the foundation of Xurray Mart. Our Integrity & Compliance programme protects buyers, sellers and the wider community through clear standards and rigorous enforcement.

01Seller verification

Every seller undergoes identity and business verification (KYC) before their store goes live. We review uploaded documents and may request additional evidence at any time.

02Product safety & authenticity

Listings must be accurate, safe and lawful. Counterfeit, recalled, prohibited or unsafe products are strictly forbidden and removed on detection.

03Anti-fraud & anti-money-laundering

We monitor transactions for fraud, chargeback abuse and suspicious activity. Payouts are subject to review, and we cooperate with payment partners and authorities where required.

04Fair marketplace conduct

Manipulating reviews, price gouging, deceptive advertising and harassment breach our policies. Violations can lead to warnings, listing removal, withheld payouts or account suspension.

05Data protection

We process personal data lawfully and securely under GDPR. See our Privacy Policy for details.

06Report a concern

Suspect a violation? Tell us through Disputes & Reports. Genuine reports are handled confidentially.